Please, make sure you order the correct part number, this is the customer’s responsibility.
The steps to follow for a fast refund or return of the product:
Complete the return form, on our website, within 14 days of the product receipt. You may initiate a return by logging into your account. After signing into your account, find the order you'd like to return and click the "Return" button to start your return. This will open a return submission window where you will follow the steps below:
Step 1: Choose the quantity of products you would like to return from the drop down.
Step 2: Choose your reason for the return from the Return Reason drop down option.
Step 3: Choose the return action that you are requesting.
Step 4: Enter any additional comments and/or concerns about the return in the Comments Box to the right of the drop downs.
Step 5: Upload any supporting pictures of the product.
Step 6: Click the Submit Return Submission Button.
If you checked out as a guest, you will need to email our returns department regarding a return on that order at returns@HDProparts.com
- Parts must be in new/unused condition.Parts must be 100% resellable as a new item. What does this mean?
- Resellable items must be Clean, Uninstalled, and In Original Packaging.
- Cannot be scratched, dented or have Protective Material Damaged or Removed (including laser vinyl covering on stainless steel or other protective material).
- No alterations to product and body components, CANNOT BE PREPPED OR PAINTED.
- Non-stocking items, special order items, custom built items, & electronics are NOTeligible for this returns program.
- Shipping Fees are non-refundable.
- To facilitate the return process, please ensure that you have the receipt or proof of purchase available. This allows us to verify the transaction and expedite your refund.
- Customer is responsible for freight costs of replacement unless it is being returned because of error by HD ProParts LLC.
- Item must be received by HD ProParts LLC back from customer before the replacement can be shipped or credit issued. Customer can choose to purchase replacement if needed prior to return and the item will be credited back to customer account if the returned part is received and is 100% resellable.
- Credits will be issued back to customer in the same manner as the payment on original order was received
- Limitations and restrictions do apply to this return policy for International shipment that are subject to duties, taxes and border crossings.
- HD ProParts LLC has a 20% restocking fee.
Damaged Shipments:
If your product is damaged in transit, please make sure you do the following:
- All freight claims must be reported within 24 hours, so we can file a freight claim with the carrier.
- Make sure you sign any Shipping Papers or Bill of Ladings noting DAMAGED. If you do not note the damage on the BOL, the freight company may deny claim.
- Take pictures of the product as it was received.
- Keep all original packaging and keep the product in a safe and clean area until the claim is finished.
For any other questions, feel free to contact HD ProParts LLC at :
+1 828-620-5360 or email support@srv524635.hstgr.cloud